Taxi/driver didn't turn up. Waited over one hour amongst chaos/confusion. No apology. Completed complaint form, but heard nothing!
We paid the extra hoping that it would equal great service. However, we were waiting for our car for a good 30 mins, not impressed!
I have used mysedan for two visits to New York now and booked pick up from JFK and departure from our hotel in Manhattan. As we were a party of five, I decided to book the private SUV as I didn't want any delays if we were sharing transport with other holidaymakers. I am extremely pleased with their service. Easy to book, confirmation and voucher by e mail and their communication is excellent. They phone you to confirm details of pick up and are prompt and courteous. On this recent trip, our flight was delayed and we were two hours late but didn't have time to contact mysedan, however, on arrival at JFK, a lady called Veronica Francis was waiting for us despite our delay and quickly arranged our transport. If you are in a group of 5 or 6 and want a bit of luxury, pay for the private sub, it really is worth it!