Even though I had received emails saying paid/confirmed, I was never able to see on the email and/or ticket the actual times I requested. In addition, I was told of an additional fee/charge for toll. I would recommend all fees be included in the original request/email and if new fees need to be included they should have been sent via email.
Odpowiedź od gospodarza
Sep 2021
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.