Waited for an hour at the airport for our ride. First time we called, they said it would be 7 minutes. 2nd call, they confirmed we were in the right spot, but the driver was delayed. 3rd call they had trouble finding our booking. When they did, they said the dispatch was backed up and delayed—not sure how long the wait would be. 4th call—they confirmed no one would EVER come to pick us up. Avoid this service at all costs!
Odpowiedź od gospodarza
Apr 2022
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.