Car was filthy and driver was on phone most of the time.
Appalling service, arrived at Newark airport after a long flight from the UK only to find no driver waiting as promised. After two phone calls and a wait of 40 minutes the driver turned up and when we arrived at our hotel demanded a 20 tip, for poor service.
Will never use Carmel cars again and would think twice before using Viator again.
He was quick and great. Gave us a few tips on our return to the airport when we were leaving NYC.