Easy to contact the base
Car was there within minutes
Driver was very polite and accommodating
His driving was very safe and he knew his route very well
Delivered us to the hotel with our baggage
Very helpful man
We would recommend Viator again
Jacqueline and Neil
Rude driver took us though tolls when he didn't ask, so we were expected to pay extra, When he demanded the toll fees we advised that we had no US he got angry and yelled and screamed at us in the middle of 41st NYC. Very demoralising and embarrassing. Will never use this service again. RUDE RUDE RUDE...
Terrible service. Driver was very unprofessional he didn't speak English very well but was able to show us a sign that we pay an extra 22usd for tolls and a tip. I counted him on his phone 13 times. He certainly didn't not deserve a tip. I will never use Karmel again.