The driver was horrific. He a) looked at his phone until I told him that I would give him directions and that he had to put the phone down NOW as we approached a car that decided they were going to make a quick left...we avoided slamming into that little red car by mere feet....b) the driver, after being a few minutes late to pick up our party of 6, decided that taking a side road and getting gas for an additional 10 minutes was appropriate. The van needed shocks. We were being thrown about, even though we were all secured in our seatbelts. Never again would I use this service. GET NAVIGATION SYSTEMS INSTALLED INTO ALL VEHICLES SO THAT THE DRIVER IS NOT HOLDING AND LOOKING AT HIS/HER PHONE WHILE DRIVING, WHICH BY THE WAY, IS AGAINST THE LAW. Thank you.
Odpowiedź od gospodarza
Aug 2022
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.