Worst experience ever ! Let’s picture it: We arrived from 8-hour flight at 10PM, the five of us (including two grand-parents), and 6 pieces of luggage. Came out of the airport after having received a message from the operator asking us to join the car directly. And guess what: no car was waiting for us. We had texted the operator notifying them that we had arrived and asking for the meeting point. Never got any response. We paid 180 USD for no service, and had to line up to get two taxis instead. If you plan on having a smooth arrival, never book via this operator !
Odpowiedź od gospodarza
Jul 2022
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.