Hi
I booked this trip 2 months before my actual date and paid 2 months before my trip and was very excited but ended with disappointment. I want to share an honest opinion, that I am not satisfied with the pictures, background and coverage, and the number of pictures and the tour. There were a few photos with multiple black and white images of the same photo. I was not expecting all this from the tour. They booked my trip with someone else and sent someone else on the day of the tour with a low-quality camera and with fewer photography skills.
I booked the tour with Marc Samuels and he informed me the night before the tour that he is taking someone else's tour which is not justifiable by any means. If he was not willing, he should inform at the time of booking or at least 3 days before the tour, so that I can book with someone else. I am still thinking and very sad, how he can drop me off and take another tour? I traveled all the way from Asia and very disappointed with your behavior toward me. I wasn't expecting all this from worth $209. I am a student, I saved from the last 6 months for this tour and in the end, I got what I am not satisfied with at all.
I thought this company is a professional one but I was wrong. Not a professional company can do this after a commitment for the last two months.
I hope and wish that no one else experiences this. Will never recommend it to anyone.
Thanks!
Odpowiedź od gospodarza
May 2022
Greatly regret the experience of this individual. Have worked with Kennedy for 15 years. He always receives wonderful reviews and as he was trained by me I know he gives a wonderful, insightful tour with excellent photos. Not going to go line by line of the review but every tour is given with great pride knowing we are showcasing NYC and creating priceless photo memories, FYI Price reference was a discount given to a single traveler.