I booked 3 separate bookings because we had a group of 23 people! ONE of the bookings was PERFECTION - driver was awesome and experience was fabulous!!!
The 2nd booking 😡 the driver didn’t show up and argued with me about the time our flight arrived!
The 3rd booking was for a slightly different flight arrival time. THE FLIGHT WAS COMPLETELY CANCELLED because of weather. I ask to reschedule the pick up and was told NO!
I was on the phone with customer service for hours during several calls! My group of 7 was held hostage at the airport baggage claim while they “ looked into it” and waited for over 1.5 hours before we ended up in multiple taxis!!!
When this works 🌟🌟🌟🌟🌟
When it doesn’t, 😡😡 very little recourse and it takes a LONG time