I encountered Chris and his tour while hiking red rock canyon. I was not part of the tour group, but I followed immediately behind them going through a tricky part of calico trail, and got to watch Chris lead his group. He was patient and courteous to the beginners in his group, and gave the more experienced among them more leeway with some guiding counsel.
I would consider using this tour company for a future unfamiliar hike, and I’d endorse them as a recommendation based on the leadership I witnessed.