I am incredibly disappointed with this tour company. I need to share my honest review of a shockingly awful experience which I had for the Sex and the City Tour. After researching this tour and booking it months in advance, I was very excited for the day that I could finally experience all the hot spots from Sex and the City. Unfortunately when I went to the meeting spot (15 minutes prior to the tour starting), I could not locate the guide. There was no information about what the guide looked like, or what he/she would be wearing to identify themselves. The meeting spot was 'outside Bergdorf Goodman at 5th Avenue at 58th Street'. There were hundreds of people at this busy intersection of New York City, making it very difficult to find the tour guide. I called the company just after 3:30pm to find out where the guide was. The person on the phone advised that she would call the guide. I waited 10 minutes and they then advised that the tour guide had left without me and that I should have called them earlier to let them know I could not find the guide. I was immediately devastated by this, as it was though they were blaming me - even though I got there early and was in the exact location as advised. Soon after another lady called me, who was very arrogant on the phone to me, also asserting that I was in the wrong. The woman said I could meet the rest of the tour at the first meeting spot but I would have to make my own way there. She was trying to give me subway directions to get there, however, there were hundreds of people everywhere around the meeting spot and it was going to take me at least 50 minutes to get to the first meeting spot by subway. I also know how expensive the taxis are and it was saying it was a 30 minute ride, which would have been expensive. All I asked for was a refund for the tour, since I was not able to attend and they left without me. Instead of offering me a refund, they tried to book me on a totally different tour that night which I a) didn't want to do and b) was not able to do due to having other plans already. The company could have very easily offered to give me a refund, but have refused to do so and said "we cannot control how many people visit New York City". I gave them multiple opportunities to issue me a refund which they still refused to do. I would absolutely not recommend this company to ANYONE visiting NYC. If you are considering doing this tour, perhaps get there an hour early, so you can actually do your tour or you might risk completely wasting your money. The customer service was absolutely disgusting and they made me feel terrible. 0 stars & 0 recommendations.