This tour was not as advertised on Viator website. While I realize that Covid may impact schedules, etc., we selected this tour because of the Air Tram ride at Sterling, which has been closed due to fires since October 2020 (6+ months ago)! We were also set on Beringer, which, we were told once on bus, was closed. Yet, Beringer’s website indicates it is open and others on our tour had friends that went their last week.
The Viator website also promises a four hour stop at Napa Valley, which did not occur.
While two of the wineries included were very nice, the third was just ok.
Lastly, the bus which had 14 people (although Viator advertiserd groups less than 10) was uncomfortably hot! The air conditioning was clearly not working correctly.
We spent almost $700 for three people and were disappointed. This is not a reflection on the tour guide - rather on Viator’s misleading advertising.
Odpowiedź od gospodarza
Jun 2021
We're sorry to hear that you were disappointed with our Napa Valley Tour. Yes, it true that it has not been possible to get tasting appointments at Sterling (fires) and Beringer (COVID-19) and that we have substituted comparable high-end wineries. Since this itinerary change was temporary, we had not updated the Viator description. Now that California has lifted all pandemic-related restrictions, we will be updating the tour itinerary. Please contact our guest services office at (415) 357-0700 to discuss our Satisfaction Guarantee.