This business makes a great presentation on-line, but my actual experience was a little chaotic.
When you call, your supposed to press option 2 for tours. It hangs up on you. So you have to press option 1 for rentals if you want to speak to someone.
I wanted to do a bicycle tour, but there was some confusion about bicycle tours being scheduled at the same time as segway tours even through the online booking system showed the bike tour at the desired time. The lady I spoke with said to show up at 9:00 and depending on who else signed up there would either be a bike tour or a segway tour. That was odd.
So I showed up at 9:00. It's a small little place, kind of run down and not exactly what i was expecting. But whatever.....I'll go with it.
There were no tours scheduled, so the guy behind the counter (who turned out to be my tour guide) had to call his boss to get permission to take the tour. Well, I hated to have spent $20 on an uber to get there only to find out there was no tour. So they went ahead and did the tour. But to conduct the tour they had to close the shop because nobody else was there. That was odd too.
There was confusion about the price. The website said $39, but it rang up $49 and their in-store literature said $49 as well. So, they honored the $39 price.
Once we hit the road, my guide TC was awesome. Very friendly, knowledgeable, personable, and conversational. We had a great tour hitting Ocean Blvd, South Pointe, Miami Beach Marina, Star Island, the Holocaust memorial, and a few other locations. It wad a good way to see some of the local sites an soak up some of the culture.
Warning: No helmets are supplied, and you are riding on city streets with traffic.
Overall it was a great experience even if a little different that what I expected, and despite the reservation, booking, and pricing issues.
Odpowiedź od gospodarza
Dec 2018
Dear Sir,
Thank you for reviewing our business! We are sorry you didn’t enjoy it to the point of giving it five stars. I must confess I am a little sad, and very surprised to read your comments, since you seemed to have understood our conversation then, and I would like to clarify the situation, for you and for anyone reading this.
My name is Jennifer Hernandez. I manage South Florida Trikke and I answered when you called requesting a bike tour at 9:00am. I explained that even though we don’t do tours just for one person, and we had a Segway tour at that same time, you were very welcome to join the Segway tour, and you agreed. We were going to give you the two-hour Segway tour for the price of the two-hour bike tour, as that was your original request, but the Segway tour was a no-show and you were able to take the bike tour instead.
If you pay attention when selecting a bike tour on our website, you will notice that the tours range from $39 to $59 depending on the hour the tours stars. $49 is the price for a bike tour at 9:00am.
The guide called the owner to get permission to leave with you alone, since no tour for one are usually made, and that is how is set up. The way an owner runs his business is literally that: his business.
Then, you took the tour you requested, you paid what it costs, and you had great customer service. Yet, you felt the need to write these things, when we were just doing our best to fit your request among our reservations. Our shop is not disorganized, nor run down. It is the number one business of our kind in our city, and many good reviews and customers prove it!
Also, helmets are only mandatory for children, and on Segway tours, but we have them available upon request at no extra cost.
Thank you for complimenting T.C.! He truly is an amazing tour guide and human being!