The guide was one of best tour guides I’ve ever had. He was very entertaining and knowledgeable and had a great personality. The only issue was lack of clear communication. Unfortunately my son and I were left at the Statue of Liberty and we missed the Ellis Island tour. We were under the impression that after the brief break we would continue taking the tour at the Statue of Liberty. We were a bit late to the meeting point after the break because the photo printer or some sort of machine at the gift shop had an issue and I had already paid for a photo package so couldn’t leave until I got my items. I sent my son to let the guide know that we would be a bit late and that we would catch up with them. We were not informed that we were supposed to take the ferry immediately after the meeting time. There were 4 other ladies also thinking that we were going to continue at the Statue of Liberty tour after the break. Had we known that, we would’ve been able to get on the ferry after getting out of the gift shop but instead we waited nearby hoping to see the group soon after wrapping up the tour at the Statue of Liberty. So just a heads up - make sure to be on time to meet your guide after the break and make sure to go to the front of the Statue of Liberty to take pictures during the break because if guide didn’t take the group there while providing all the historic details, you won’t get a chance to go take pictures after the break. Also if for any reason you are a bit late to the meeting point and don’t see your guide, take the ferry to meet the group at Ellis Island or you will miss the second half of the tour. Ask your guide to clarify the time you’re taking the ferry to Ellis Island. Don’t expect to get a partial refund if you miss half of tour even if it’s not your fault. I tried but no luck. I do highly recommend this tour and the guide was fantastic but would be great if the tour guides would provide a printed itinerary and briefly explain how long we will be at the Statue of Liberty and let people know to take their pics with the Statue during the break and what to expect, the time of departure to the second ferry, etc, it would have been a wonderful experience.