This was an absolute waste of money. You do not get pedestal access or fast entry, so THAT was an absolute lie. They are also refusing to adjust the price and lied that because of COVID the pedestal is not available, which was not true because we went into the pedestal line and it was open, but they said our ticket was not valid because the tour group sold us the wrong ticket. The guide was very sweet, but she didn't really add much to the experience other than guiding us through the lines. I would never buy this ticket again and would just reserve directly through the Statue of Liberty/Ellis Island website. This was a complete sham. I will be contesting it with my credit card because they just lied.