I can only speak to Black Tie Sun Valley, but I would assume all locations operate in the same manner. The service was tremendous, our equipment was delivered right on time to our condo by Mandy. She took the time to ensure our skis, boots, helmets were perfect for our skiing ability and the snow we would encounter. Best equipment I have ever rented, they picked it back up at the condo when our trip was over. While slightly more than a traditional ski shop, it adds it back plus 10 fold. We will only use Black Tie going forward!