The staff was very professional, and they went out of their way to make everything as pleasant as possible. I was impressed with all of them. We were given a nice long balloon ride, but not too long, and that alone made me feel as through I got a good value. Safety was the crew's biggest concern, they were always taking measurements and running various tests prior to the flight, and even during. From the pilot of the balloon to the ground crew always following and advising the pilot, they were watching everything that was going on in the sky.