The good was that the booking online service was great (but they charge an "online service fee"), they sent the liability waiver ahead of time for all members in your party and they sent an email confirmation with the details (time, location, what to bring ect). The views as the sun set was also pretty and that helped cool things down. We also saw deer, beavers and some birds. The kayaks are easy to carry and they give you a lifejacket and an optional dry bag/water bottle. And the lights on the kayak were fun ( you can pick your own colors) Then that is about it for the good. The guides were ready on time which I appreciated but we did have to wait for two people which was annoying (I received multiple reminders as well as a recommendation to be at least 15 min early!) As soon as we hit the water I was expecting to go to the "nearby wandering creek" which not only did we not go to but was never mentioned by our guides. It is noted online that "Our knowledgeable guides will skillfully navigate the journey". What journey, they were not very engaging and then we also just never paddled as a group. There was no tour, or guidance or exploration involved. We were sent out and told to be within shouting distance and as soon as it got dark meant we were just stuck paddling in a smallish circle. It was basically a glorified floaty. Also since this is a public space there were plenty of boaters out so I hope you enjoyed the music that they were listening to. To top of the evening we ended the tour early, why? Great question. Oh and as you are leaving they tell you how to tip them in cash and where to put it. Pretty presumptuous if you ask me. I definitely would have rather paid to rent kayaks on my own somewhere for a fraction of the cost and have a much better time being out on the water and actually paddling! I am by no means a kayaking expert or junkie (although my partner is and I booked this as a surprise which is now an embarrassment I can't live down) I would not recommend and would not come back- at least not to this location. We left disappointed.
Odpowiedź od gospodarza
Sep 2023
Lauren,
Thank you for taking the time to share your feedback regarding your recent experience with us.
We are pleased to hear that you found our online booking service efficient and that our pre-trip communication, including the liability waivers and email confirmation, met your expectations. Additionally, we are delighted that you enjoyed the sunset views and the wildlife sightings during your kayak trip.
However, we are genuinely sorry to learn that certain aspects of your experience did not align with your expectations. Your feedback is invaluable to us, and we want to address your concerns:
We apologize for not providing the engaging experience you anticipated. We aim to offer a guided journey that allows our guests to fully explore and enjoy the surroundings. While another guest on the same tour left a 5-star review, your comments indicate areas where we can enhance our services.
We also understand your disappointment regarding not visiting the nearby winding creek. Unfortunately, due to the hot and very dry summer the lake level is down and we are not able to access the creek because it has no water. We apologize if this was not communicated to you during the tour. As mentioned on our website, access to the creek is dependent on water levels being sufficient.
Nevertheless, we remain committed to addressing your concerns and will continue to make improvements ensuring all guests have a memorable and enjoyable time on the water.
We appreciate your valuable feedback.