The boat was great, the crew was pleasant, great close up views of the dolphins, very nice sunset, free drinks offered. But the primary intended experience for us was the sailing, and it was unnecessarily neutered (minimized) by our crew's choices and by their ignoring our preferences. That day winds had been steady at about 11 mph. Our boat was crawling along (at 5 knots p.h.) with the front sail open, on completely flat water. I asked why they didn't raise the main sale, and the captain stated his concern about wind gusts causing the boat to lien. But there had been no gusts all day, I had seen other boats with full sail and almost no lien, and the wind was steady but really low. Earlier the crew had ignored our preference for the gulf side with its 1 1/2 ft waves, over the bay side which was flat. It did not help that we had to pay double the expected price for our cruise, because 1 1/2 hours prior to sailing we were informed that another couple had cancelled, that we were the only clients, and that if we wanted to sail we would have to also cover their tickets (our other choice being a full refund).
Odpowiedź od gospodarza
Nov 2023
I'm sorry to hear about the disappointment during your sailing trip. I appreciate your detailed feedback and am committed to addressing these issues to ensure a better experience for future guests.
Regarding the sail choice, I apologize for the discrepancy between your preferences and the crew's decisions. Safety is our priority and we trust our experienced captains to make decisions in the best interest of everyone.
Regarding the unexpected price change due to cancellations, I understand the frustration this may have caused. We aim to communicate any changes in costs promptly and transparently, and I regret any inconvenience caused by this situation.
Your feedback is valuable and I'm taking steps to address these concerns with our crew to ensure better alignment.