To flee ! What should have been a gift and an unforgettable memory turned into a nightmare and a waste.
A waste of time and money.
My brother-in-law having offered us a helicopter tour with the company York Helicopter Tours L.L.C via the hellotickets website, we went to the meeting place on the scheduled date more than 1 hour in advance as agreed in the very strict process of the company.
We are waiting, no one. I tried to call the number indicated on the reservation 11 times, which answered 1 time out of 2 (not the same person each time) telling me “I called you back”, but never called me back, leaving us waiting without any information.
Finally it was the competing company FlyNyon (very good!) which informed us as it was physically present on the site with a real office and a reception room, telling us that no flight was possible today due to the winds too powerful. No one from York Helicopter Tours L.L.C or hellotickets informed us of the cancellation or postponement of the event! This is unacceptable and unprofessional.
I lost $113 on a round trip taxi (the meeting point being inaccessible by public transport), lost an afternoon of our trip and all our patience. Of course without any excuses, no commercial gesture or reimbursement of unnecessary taxi costs generated by their non-communication or inconsideration of their customers. In addition, the York Helicopter Tours L.L.C staff are very rude, barely explaining safety instructions to us while leaving us waiting in a room watching NCIS on TV to wait. Don't worry, they didn't forget to make us pay in cash the $45/person shuttle fee between the meeting point and the heliport...
It is shameful of hellotickets not to manage customer disputes between buyers and sellers of activities, and to work with unprofessional partners. We will never pass on your services again.