I arrived to the check in point 1 minute late after the New Jersey bus system caused me to miss a transfer between 2 buses. After re-navigating and buying different bus tickets, I eventually booked an uber which arrived at the check in one minute late due to a detour on the route there. When I asked if I could have my late fee waived, the staff were rude and inconsiderate and didn't even look at me while they discussed amongst themselves how I could simply concede my helicopter ride and be escorted from the heliport.
The ride itself was wonderful but you'll be charged with $35 upon arrival to the heliport and an additional $50 if you're 1-15 minutes late, $100 if you're more than 15 minutes late. Trust me, I thought I'd go with this one and arrive super early cause it looked like the cheapest option but you will definitely be better off going with a different helicopter tour, even if it seems to be a bit more expensive initially.
Odpowiedź od gospodarza
Oct 2022
You arrived 20min prior to your scheduled flight. We called you as courtesy before your check in time to see were your were and you stated you got lost and was waiting for an Uber because you were running late and were going to miss your flight. It is customer responsibility to call if you're running late, you did not even read that there is a $35.00pp heliport fee which you received in your email.