Before the trip make sure you fill out the waiver, I was told it was emailed to me but didn’t see it. Not sure what happened, nonetheless I had to fill out 4 waivers , one for each family members. The ballon ride itself was excellent, the pilot was funny and informative. Before boarding, the crew seemed rushed and a bit rude. It was a bummer because we were really excited and they seemed annoyed or bothered with the customers. They should have smaller groups to help with their frustration. Denny the owner, took role call three or four times calling off the same names each time. Each person needed to step on a scale to get weighed in and the women acted like she was just ready to get it done and go home. A bit of a disappointment. I may try a different company next time. It all seem very scripted and lacked genuine good customer service. They need to remind themselves all though it’s a successful biz, please remember your customer. It was the first time for our family and they kind of dampened the mood
Odpowiedź od gospodarza
Oct 2021
We sure were busy that morning. We were trying to efficiently check-in and pre-flight brief over 80 guests to get everyone to their balloon basket. I apologize that you misread us as being annoyed or bothered. On the contrary, we love what we do and appreciate our guests deeply. I am very grateful that we were sold out that day. I appreciate your feedback. My check-in team and I will be mindful of how our guests are feeling on our busiest days. Each guest must sign a release of liability waiver to participate. We are also required by the FAA to show a weight and balance calculation for each balloon and that we accurately record the weights. This is to ensure we don't overload the aircraft and for everyone's safety.
We are also required to provide a pre-flight briefing (just like the airlines) and the multiple roll call was due to several guests coming back late from Starbucks. I am glad things improved once we got you to your balloon.