Towards the end of the museum the rooms get increasingly colder and more dimly lit - I assume to mimic the ambiance of the night the ship sank. There are no signs, that we saw anyway, to warn you that the later parts of the museum are so dark. I visited the Titanic Museum over Labor Day weekend with my family, which included my 75 year old mother. One of the last rooms is pretty dark, and has a large lifeboat replica in the middle that you can sit in. My mother has arthritis in both knees so she wanted to sit in the lifeboat to rest a minute while everyone else looked around. The room is so dark that she was unable to see that the boat is not flush with ground, there is a tiny ledge/step up. She tripped over the ledge and fell, smashing her face into the corner of a wooden sign inside the lifeboat as she fell. While she was in the restroom, an employee noticed her injury and asked what had happened. The employee also offered to get her a bag of ice and mentioned she should fill out an incident report, which she did. My mom was pretty much okay, but the injury to her face was pretty painful, and did put a damper on the rest of the trip for her. It was difficult and painful to eat. An insurance adjustor reached out to her on behalf of Titanic Museum and has been very nasty with her and almost bullying her. She didn't even realize that filing an incident report would lead to anyone contacting her, and she has not filed any sort of claim. The insurance adjustor told her it sounded to him like she was at fault for falling, not the museum, and she just said that the room was dark, and there was no sign indicating there was a ledge around the lifeboat, and she felt there should be. I agree. I'm sure they get quite a few older visitors to the museum who don't have perfect night vision. His response was "If the room was so dark then why'd you go in there?" The answer to that question is, you have to! The museum is a linear progression. You start at the entrance and have to walk all the way through to the end. The dark room she fell in is, I believe, 2 rooms away from the end. She would have had to turn around at that point and walk ALL THE WAY BACK through the museum the wrong way to the entrance, which is quite a bit of walking. Again, all my mom did was fill out an incident report, she never contacted the museum in any way, and hasn't asked for anything, but is essentially being victim shamed by their insurance adjustor to prove she is at fault and not the museum, I assume in an attempt to prevent her from filing a claim? Not exactly great customer service, which is why I am giving 1 star.