I can not give a fair review to this experience got there while crew was prepping to leave 5 minutes prior to departure we were informed by the crew that the boat was out of service they did promptly offer to rebook or refund and that part was handled beautifully, unfortunately due to schedule I could not rebook. I was disappointed to miss out on the activity.
Odpowiedź od gospodarza
Nov 2022
We're so sorry that your trip was cancelled. Thank you for the acknowledgment that rescheduling and refunds were handled beautifully. Unfortunately during pre-departure checks our Captain found a mechanical issue that we could not in good fail operate with. We got the issue fixed in a few hours and offered refunds / rescheduling for all of the guests that we impacted by the cancellation. With our boat being one of the newest tour boat in Honolulu (built in 2021) we do have new and top of the line equipment, and mechanical issues have been a rare occurrence. Unfortunately with boats they can happen. We're so sorry that your trip was cancelled and that you were unable to join us for a snorkel trip at a later time/date. Hopefully the next time you're in town we can take you out to see the turtles.