My husband and I went on 12/28/21. We followed the instructions on how to get there and who to meet and had no issues finding the spot. Parking was packed, but it is everywhere, we didn’t mind to walk down. We were greeted by “G” and he was friendly and helpful. The 3 names and vehicle descriptions were not who met with, so don’t rely too heavily on that, just go to the back of the lot. Shelby was our snorkel guide, she was very kind and had good energy. While we were waiting to begin (we got there very early in case we couldn’t find the place) some folks were talking about how snorkeling wouldn’t happen today due to choppy water and not being able to see. We could see that it might be extra effort to swim, which was fine, but we knew the visibility wouldn’t be known until we were in the water. Unfortunately the water was incredibly murky and there wasn’t much to see. I understand the guides cannot control the ocean, but it was disappointing. Shelby didn’t do the morning guide so she wasn’t aware of the visibility issues. If any guide had issues that morning I wish they would have just been upfront with us before getting in the water, so we could have been refunded. Shelby said she would call Adam and more than likely he would reschedule with people. That’s great for other members of the group who will be here longer than us, but isn’t an option for us. I still haven’t heard from anyone on a reschedule or a refund. I know the description says no refund, but based on water conditions I would assume 50% refund would be a minimum. All in all I’m sure when the water is clear it’s an incredible adventure. We bought our own gear since we can use it back home and got suggestions on where to go without paying a guide. We wanted to support local as much as we possible could this trip, but it seems like doing our own thing for snorkeling may work out better. Beautiful island, kind people, just a bum day.
Odpowiedź od gospodarza
Dec 2021
Aloha, I am sorry weather conditions weren’t great for the day you went out. This reviews seems more geared on the side of weather not cooperating rather than a review on our services. If we could make the weather beautiful everyday we most certainly would.