Where do I start with this review as normally I will only ever give positive feedback!!
The ride itself was amazing, the pilot was nice, polite and friendly as was the lady that met us off the ride.
Niceties over…. This company will do anything they can to try and scam additional money from you, late arrival…… check the small print on your booking and please phone the number ‘for assistance’ as soon as you arrive at the address on the booking, don’t go into one of the offices as none of them are linked to this company, if you don’t call the number for assistance then you could and will be made to pay. If you’re border line on a weight limit then be very careful as the scales are inaccurate by approximately 10lb, this was verified by other passengers in the line.
The ‘boss lady’ is rude, aggressive and attempts to be intimidating by calling you into an office surrounded by several other team members.
As I’ve read all the other reviews on this company I know full well that the response will be defensive with an argument to pass the blame back to you, don’t be sucked in nor fooled by this attempt to pass the blame.
I own a business that turns over $50m per annum and I know a scam when I see it, I really don’t understand why a reputable organisation like Viator would partner with such an unprofessional ‘front of house’ company like this. Good luck and please take note of the comments contained in this negative review.