The actual trip was excellent. The bus was in good shape, had charger outlets, good storage above the seats. The stops were nice, although not much direction other than be back on time. Antelope Canyon was amazing!
Unfortunately, the company seemed a bit unorganized. First it was 530, then 515 for pickup. At 351 am the morning of the trip I receive a text that pickup has been changed to 5 am and we have to be 15 minutes early, so we hurry to be on time. And we wait. And we wait. I finally call. The person answering has no idea about the text I received and our pickup is still 515. Fine, we were 1/2 an hour early. When we are finally taken to the tour bus, the guide is a bit rude. Ok, it’s early, but still not the best when you’re in a customer service position. She was very knowledgeable about the area and everything we were seeing and she gave lots of good info. But she was rude to many guests. The one that finally put us over the top was when she asked the man in the seat behind her to wake up because his snoring was driving her crazy. We were only two rows back and I couldn’t hear anything, so he wasn’t sawing logs or anything. The lunch was a decent deli sandwich with chips and a cookie. However, they do not accommodate any dietary restrictions, just told me to bring my own food.
Odpowiedź od gospodarza
Mar 2025
Thank you for traveling with us, and for sharing your feedback. We are glad the trip was excellent. Our tour departs Treasure Island at 5:30. You may have had a 5:15 departure from another hotel, and we suggest to our guests to arrive 10-15 minutes before to make sure they are ready and loaded by the departure time. There is no excuse for any rudeness, even if it is early in the morning and we do apologize for that and will address this with our team. We expect very good customer service at all times. We do offer a vegetarian option, if guests don't care for a turkey sandwich. We do not have additional options beyond that, so it would be necessary to bring other options if you have specific needs. Thank you for traveling with us and please let us know directly who our team members were that you interacted with so we can work to improve.