First, I just want to say how much fun we had on our bike ride to Mount Vernon! We booked our bikes just 2 days before but had no trouble getting what we needed. We had a complicated reservation but the staff assured me that it was no problem. I wanted to reserve 3 bikes- one a comfort hybrid for my 25 year old niece and 2 upgraded to electric bikes for my sister-in/law and myself. My husband rides all the time and had his own bike. John was great getting us set up, explaining how to use the bike and lock and directions to get there and what to do, so off we went. What a beautiful ride! A great path along the Potomac and an easy 10 mile ride ( especially with an ebike). Unfortunately, my sister-in-law wasn’t feeling well and decided that after the mansion tour and a delicious lunch at the restaurant she wanted to Uber home. We called the company and- NO PROBLEM- they told us to just lock the bike up and they would come and pick it up! So she headed home and we toured the museum. On the way home, my niece ran over a staple and got a flat tire! Again, we called and -NO PROBLEM, John arranged for her to be picked up and brought back. We felt bad that we had been so difficult BUT they were the ones who kept apologizing I can’t say enough about the good service we received, they were so helpful and friendly , I would highly recommend Bike and Roll- especially the Alexandria team!
Odpowiedź od gospodarza
Aug 2019
Hello, John! We will pass along your kind comments to the Alexandria team! We are very proud of our recovery efforts when anything goes wrong on a tour or rental and are happy you were satisfied with the service. We are so glad you enjoyed your Bike and Boat experience! Hope to see you again, soon!