Zane, our tour guide, is the owner-operator of this tour company, which is very cool.
Before the trip, he made sure that we were clear about the pickup location. That is very helpful because the Hilton Waikoloa Village's bus pickup is tucked away on a different level.
Zane was very friendly and made sure he knew everyone's name. He is also very knowledgeable, not only about the volcano national park, but also in local culture, history, and attractions. Because he is an owner-operator, he can adjust our itinerary based on our interest, weather, road condition and minimize any wait time. I'm glad that I picked this tour company and it was well worth the money and time we spent.