We started out our tour with a long unexpected wait time. We were promised a sea car with in 40 minutes of book our reservation (because we called in advanced) and by the time we got there, there were no cars available. Not only did we wait for our car, but 2 people went AHEAD of us. By the time those 2 people took off in their cars, we were still waiting over 2 hours at this point. With-in those 2 hours, "GREG" the mighty manager offered us a plethora of snacks. He offered to buy us a crepe, cookies, food & get this! BEER? Which completely threw us off guard since we were about to operate a motor vehicle. as 2 1/2 hours went by, we finally get our car but *WAIT* it needs gas... Gas gets put in the car, and we are on our way. We were told we would only be on a "real road" for roughly 1 mile.. which is completely untrue. you are on a REAL ROAD the entire time! People were honking, the car was shaking, the steering wheel wasn't aligned.. we were scared. As the tour went on, we noticed the car slow down, so we pulled off the road because we sensed something was wrong. Glad we pulled over because guess what? The car stopped working. It legit would not turn back on. WE TRIED EVERYTHING, it wouldn't turn back on. We were stuck stranded for about 45 minutes. The guy that works there came in a seacar of his own to try and fix our? WHICH DOESN'T MAKE SENSE. but anyways, he went to change our battery and as he changes it he says "Yeah, this one has been acting strange, its been having some problems" - wait, what!? Did I hear that correctly? You willingly sent us in a car thats been acting strange? Hmmm... As he's trying to fix it, he looses a screw (which is crucial to get the new battery to seat, of course) and then says he forgot the ONE tool he needs to get the screw... how convenient. We then venture back in the seacar he came in to rescue us... we get back, the shop is closed. we are instructed to leave the keys in the mail box, which there wasn't one. so we waited an additional 30 minutes for the young man to come back to let us in to return the keys...There was also an additional couple waiting to return keys (they had been waiting over an hour) -- The guy finally arrives, and I ask about the refund we were promised for the inconvenience of our wait and awful experience, he says "its all taken care of! no worries" -- here we are today, APRIL 9TH, still no refund. several calls. emails...I am so frustrated & annoyed with the customer service of this place, how embarrassing. NEVER ever renting a sea car again, and you shouldn't either. AWFUL service & experience.
BY THE WAY, this is the first review I've ever wrote in my 25 years of being alive, so thats saying A LOT. This is how upset I am with this company & service. BEWARE.