Outstanding tour, outstanding pilot, outstanding staff!
On Monday 18th August our trip to the Grand Canyon through your travel provider Westwind Air Tours, Phoenix, was cancelled by them as their aircraft had an oil leak. We were only informed of this when we arrived at the airport at 0730 in the morning. They finally phoned us at about 1730 in the afternoon to say they could not fly the next day, the earliest possible flight would be on Wednesday, which did not work for us as were leaving Phoenix that day. I am extremely disappointed by the service received. Your provider had no alternative aircraft and made no attempt to source another. I feel that because they were only transporting my wife and I they had no interest in providing any service whatsoever. This was a special trip for us, an opportunity to see a part of the Grand Canyon that is not easily accessible by car. We made the trip to Phoenix from Houston specifically for this experience and incurred flight and hotel costs as a result. I am still waiting for a full refund for the cancelled trip and compensation for this waste of time and money.
Absolutely the friendliest folks in Arizona....trip was amazing and made doubly so by our pilot.