Traveled 10 hrs from Atlanta, we had booked VIP VIA EXPEDIA, ! While our flight arrived on time, by the time we located VIP ( 1ST TIME IN HAWAII) , we were told, we were late hence our shuttle was given to someone else, ! That was not the worst part, we inquired to see if we'd get another shuttle, every ones answer was I DONT KNOW, !!
we called the office, even worse the lady on the phone was the rudest person i have ever talked to ! when asked how long it could take, she hang UP ON ME! LEFT stranded at the airport, for almost one hr, with a infant and young kids, ! finally a shuttle was assigned to us, At least our driver was nice, ( actually really nice) ! only reason they get a 1 star!!please LEAVE VIP ALONE, SAVE YOUR MONEY WE cancelled our back to the airport RIDE, too toxic , very toxic company. If they cant change, for sure they will go out of business, its just a matter of time,!