Dear Mikey, thanks for your feedback. I sincerely apologize to you for what happened and for any inconvenience this may have caused. We take all complaints very seriously and we do our best to resolve any issue you have encountered with us. Can you email us directly to
[email protected] and let us know more details about your experience, to investigate what happened and to take further steps to ensure this won't happen again in the future.
Looking forward to hearing back from you.
Mahalo,