Thank you for being a repeat Big Bus Tours customer, I am so sorry to hear you were disappointed with the Los Angeles tour. I would appreciate it if you would reach out to me directly at
[email protected] com so we can better understand the specifics of your situation (day you traveled, what stops you feel were hard to find, who you spoke with, etc..). This will allow us to look into these issues and ensure that every team member does their part to fulfill our commitment to a great guest experience. I would also like to see how I can turn your negative experience around. I hope to hear from you soon.