Los Angeles Hop on Hop off handled very badly. At bus stop 1, where we took a taxi to from Downtown hotel, we asked the man about the trips. The Red tour started at 3pm, we had to wait 30 minutes, and he said we could get onto the yellow tour (Santa Monica) at number 7, 3.40pm, don’t get off the yellow tour and it will come back, and we could finish off the Red tour. So we started at 3pm, changed to yellow, we got down to the bottom and the driver stopped and said the term was finished and we had to get off! What? We were 15 miles away from our hotel in downtown, would not be able to finish the yellow and red tour, we paid $44 each (2 of us - elderly). Appalling, what on earth were we supposed to do? We had to walk 1.5 miles to a train station, travelled nearly an hour, the train stopped at Pico, was supposed to go to 7th, which was the end situation in downtown. Was sat on the stopped train for 15 minutes and a man came to tell us to get off cas the train couldn’t go any further! What!! We were chucked off a bus then chucked off a train! We are in our 70’s, from the UK and how would we know where we were?
We ended up having to walk 5 miles altogether to finally get back to the hotel in downtown. What a shocking, disastrous, stressful day. We were appalled at the way Hop on Hop off behaved to us. We normally like Hop on Hop off, have used it all over the world, but the one in Los Angeles was appalling and managed extremely badly
Ответ от хоста
Apr 2022
Hi Kathryn, I am sorry to hear you did not have a good experience with your Hop on Hop off tour, but in reading your review, I don't believe you experienced it with Big Bus Tours Los Angeles. We do not have a yellow tour, or a Santa Monica tour that departs from "Stop 7", but our competitor does. I kindly ask that you remove this review and posted it on the company you actually had this experienced this with. That being said, we never want a Los Angeles visitor to leave unhappy, so I would be honored to offer you complimentary tickets for our Hop on Hop off for the next time you are in Los Angeles. Please reach out to me directly at
[email protected] to arrange. We hope to see you soon