Hi Shelis1970, thank you for taking the time to leave a review for us at Big Bus Tours New York. We're happy we could meet your expectations! We do apologize if one of the ramps was not working. If you have a bus number or driver description, date, time, and stop number available, we would like the chance to look into this further. If you do happen to remember, please reach out to us at
[email protected] with the details so we can have this resolved.