I booked for our girl scout troop. I was told we could start the on/off at any of your stops, but getting from the metro to your location is impossible when you don't have signs. We looked for you for an hour at L'Enfant Plaza. I tried to call for clarification, and there doesn't seem to be humans available to answer your phones. Once we found where the busses were boarding, two busses were there broken down and we were told a third was on its way. When we got on that third bus, the staff were not helpful at all. There was no mention that the audio was through headphones, and to pick up some as we went to our seats. The driver took off abruptly and an older woman from another group landed in my lap. She is lucky she wasn't hurt. Fortunately, that other group decided to share their headsets and let us use a set, but then audio was out for most of the time. This was our biggest waste of money for our troop out of an otherwise fantastic trip to our capital. The staff was not helpful, and more times than not rude. The lack of directional signs to locate your bus to start the tour wasted a large chunk of time. The lack of someone handing out the earbuds, and then the audio problems you were experiencing was a big loss. It was hot, but we could have handled the heat if the staff was polite, we felt like the drivers were safe, and the audio gave an education to our girls.
Ответ от хоста
Jul 2021
Thank you for bringing your troop to us for your touring experience. We are sorry we didn’t meet expectations. If you download the Big Bus tours phone app or visit the website, all the info you need to enjoy your day is there; including stop info. L’Enfant plaza has two levels. We have a sign on the bottom level and on Independence Avenue pointing you to us. The Metro station there is the second largest in the city, and so it is possible to get lost in there. We are at the corner of the International Spy Museum. Please take care and try us again in the future!