The staff are all uninformed, not at the stop, rude, and not inclined to be honest. Waited 50 minutes for the bus to show up, the app is wrong (map and bus tracking), the paper map is wrong, the lady that does the commentary yells at everyone, and the stops are waaaay too long. I bought 3 tickets for $150 and it is worthless. Hire a taxi, an Uber, or another bus service - this one is terrible. I tried to call and the numbers were disconnected or going to voicemail.