This was not my first Big Bus experience and surely not the last one. I see quite a few people complaining about petty issues and giving bad ratings. Unfortunately, most people do not understand how difficult a job it is to pull all this together. I used Big Bus in Dubai, in London and now in Washington DC. I was never 100% satisfied, but then this is not a self hired personal driver driven vehicle. It is being managed by human beings who are trying to serve and satisfy a huge number of travelers.
I was standing with the tickets in my hands at Holiday Inn Stop on Yellow Loop. The bus came, stopped for a couple of seconds, I moved forward along with my wife expecting the door to open; but it did not. The driver shifted gears and moved the busy forward ignoring us. Now, I could easily pick this up and say it is a poor service but for me, he was a bad driver. I told my wife, "Let us go to the next closest stop". We walked for around 10 minutes and reached the next stop. Nothing of this sort ever happened again. The ACs were working and sometimes were not working. But, does that really matter? It is DC heat guys and buses are running 10 hours a day. There can be buses giving it up in such hot days too. Enjoy it at the top or take a new bus. Enjoy your trip.
I would never say that everything was perfect but trust me it was as perfect as it could get.
For those, who are saying, "We paid", I can only say that for almost all Big Bus tickets, you claw back a lot of what you pay. I got free Madame Tussaud Tickets. So, I paid USD 108 for two persons and got back around USD 60, there and then. So, the net payment made by me was just USD 48 dollars for multiple trips, multiple loops and multiple times. I even got a 3rd day as bonus, so frankly, I paid USD 8 per day per person in a city like DC. What else do you need? In DC you get 1 meal for this price not a bus service.
Well done BIG BUS. I have already booked my tickets for New York. For 9th August :).
Ответ от хоста
Aug 2019
Good Afternoon,
Thank you for choosing Big Bus Tours as your sightseeing guide! We are pleased to hear that you enjoyed your touring experience. We will be sure to pass the fine accolades along to their management team. If you happen to visit again, please hold onto your tickets to receive 10% off your next purchase.