I wish there was a negative rating. Every Guide provide different information about the tour and stops. there is no synchronization among the routes drivers and the guides. Their app is horrible, it is slow, constantly crashes and does not get updated. We had 48 hour pass of which the second day was completely wasted. 1 bus driver of Red loop skipped 2 stops and when asked about it, made an excuse of the road being blocked, where as next did those stops. Then 1 guide of red asked us to get off at a particular stop to connect on their blue loop, we waited there for almost an hour and when the next Red bus came, we asked about the blue bus, we were told that it does not service that stop anymore. So the Guides were providing complete misinformation. Then the blue loop driver says, he is not doing all the stops. The Blue loop service is HORRIBLE, there is no live or recorded commentary. No information is provided to the riders about any stops.