We're sorry to hear you didn't have the experience you hoped for. We do always try to communicate to the guests who book our rafting tour that they will be helping the guide to paddle, and the effort required depends on how large the group is that booked for it. We also make sure that our website reflects that going on a new moon is the best time to see the bioluminescence and nights closer to the full moon can affect your viewing of the bio. Our tours do usually take slightly different paths so that we aren't running into each other out there, but our guides always try to find the places in the lagoon with the best bioluminescence and make sure everyone can experience it equally. We are definitely going to take your feedback into consideration to ensure that every guest has a good experience on our rafting tour. If you have any recommendations on how to further improve the experience, please let us know as we appreciate all feedback and advice. If you would like to send us an email to
[email protected], we can also look at which tour you were on and speak to the guide about your specific tour and why exactly your tour seems to have been brought in early. - BK Team