Hi, thank you for submitting your feedback. Every day we read our guest's feedback, which is 99% of the times 5-star reviews, and that 1% are the ones we have to really work on because we want to win you back.
Firstly, I have to highlight that our mission is to deliver excellent Food Tours, and we do that all around the world, and I am happy to know that you loved it. It's no secret that behind a great food tour, there's a lot of back-office work every day that involves a lot of people in a growing company like ours. We know by experience that private bookings require more concerns both on the guest side and on our end, our support team was making an effort to customize your experience. We are sorry it took longer than you expected. About the cancellations, we try at all costs to avoid cancellations, which is not something we are totally in control of, if for example, in this case, a guide has covid. We have a senior small team in Boston and there was no replacement. We had two guides with a positive tests and we let you know as soon as we could. Unfortunately, this happened twice. And we are very sorry about that. With the weather getting colder in Boston, Covid has been spiking.
We will make sure we can deliver better procedures so we can avoid this kind of comment in the future. Your remarks will help us grow. We would love to have you back. Can you please email us at
[email protected] so we can further discuss this matter? Thank you