If I could give this company more than 5 stars, I would. Shayne was our guide and he was more than wonderful. First, he communicated with us prior to our trip via email and text, letting us know what to expect, what to bring and to answer our questions. On the day of the hike, we had several morning mishaps that caused us to be late - we were doing a private hike so thankfully we weren’t inconveniencing any other guests. Shayne was patient, understanding and flexible. Once we got started, he moved at our pace, pointed out all the wonderful things on the trail, took our pictures, took breaks when we needed and told us all about the Grand Canyon both the rim and the bottom. He was also a pleasure to be around - just an all around nice guy. He brought us snacks and a fabulous lunch - amazing sandwiches, chips, cookies. He also had a remote special place off the trail for lunch. I highly recommend this company if you want to hike the Bright Angel Trail. Ask for Shayne if you can. We will definitely try to hike with him again when we return to the Grand Canyon. Thank you!