So disappointed. This was a going away trip we took with my Grandson (14). He is moving from Florida to Seattle soon, and we wanted to spend one last exciting week with him before he goes. Busch Gardens was our first stop! Directions are horrible from the moment you turn into the park. Wait times are as good as my dart throwing ability. Locker rental was a cluster. Took my money, but no locker. Three employees and a security guard later..we get sent to the gift shop, where we had to listen to the employee whine about not knowing anything about them, and the locker people never answer the phone. We just paid again, and thank goodness it worked. The park hours were (on their app) 10 to 10pm. At 5 pm we were informed by another customer, who by the way was NOT happy, that the park was closing at 6!!! No way, right. Yep, the customer was correct, due to low ticket sells they closed at 6pm. 4 hours earlier than their website said when I purchased my tickets. I listen to ALL kinda of announcements through out the day, never did I hear about the change in hours. Website also doesn't inform you that rides are NOT open. None of the water rides were open. Most of the vendor booths were closed. Asked someone if they were going to open, and never really could get an answer, some do, couple hours, and a shoulder shrug. The Roller Coasters were fabulous!! Can not say enough about the rides (that were open). But planned this trip as a Great send off for my Grandson, roller coasters in the dark, only to have the park close 4 hours earlier than the hours posted the day before. Turned our first day alittle sour. Here's hoping Universal doesn't let us down!!