Passenger62761138095
Aug 2023
We were a group of 6 that hired bikes with this company (5 adult bikes and 1 e bike for me). We set off to Central Park with no problem, when after about 20 minutes my e bike ran out of charge. We couldn't call the company for assistance, so I had no other choice than to say goodbye to the rest of my group and walk the bike back to the shop, which took me a good 30 minutes to do. When I got back to the shop, I was able to swap the bike for a fully charged e bike and said that I would be expecting a part refund as the original bike wasn't fully charged and the inconvenience of returning the bike to the shop ate into my rental time. The second bike I had from the shop worked fine, but I was unable to find the rest of my group, so had to cycle around by myself - not quite the family experience we were all looking forward to.
At the end of the rental, I returned the bike to the shop and asked about a part refund for the inconvenience, but was rudely accused of not knowing how to switch the bike on and that it had been fully charged! If that was the case, how would I have been able to ride for 20 minutes before it cut out? They asked me what bike number I had rented and when they looked at it (which was plugged in and charging at this point) they said that it couldn't possibly be that far charged in the time that I had returned it to the shop! I wasn't asking for a full refund of the two hour rental, but a refund for the first hour, which I didn't think was unreasonable. After much discussion, a lady named Maria said that she would honour the part refund and claimed that it would take 5 days or so to reach my credit card - needless to say, no refund has been received from the company two weeks after rental. I would avoid renting from this company - there are plenty of other companies around Central Park that I'm sure are offering a much better rental service with good customer service. Shame on you Bike Rental Central Park!