Utter disgrace of a company, they gave me a poor GPS meeting point, I managed to get hold of the tour guide by phone, as I couldn't find anyone at the meeting point, The tour guide person said she will meet me near the plaza hotel, in 5 minutes, she never showed, I phoned and messaged multiple times as she didn't show, no answer, to top it off, I paid for a new york city pass and booked using this, and they've now just taken $120 out of my account as I'm down as a no show even though I was there. So I've paid twice for a tour I didn't do now. I even emailed them to explain on the day, and I was the bad guy as I messaged the tour guide asking them where they are after she promised to meet me, my little girl who is 6 nearly wet herself as we had to wait so long for someone who didn't show. I cannot believe how bad this company are! you have any issues, they are unbelievably bad, DO NOT USE THIS COMPANY. any problems they hang you out to dry. They should be ashamed of themselves.