Despite having a reservation and completing the necessary waivers online in advance of arriving, the wait to actually experience was extensive due to one of the iFly teams using the facility for practice simultaneously. There were 6 people who were waiting for their iFly experiences and after each individual one minute flight, the team would jump in for practice, which amounted to more time than the typical 60 second flights. The constant interruptions in the customers’ experiences caused lengthy delays for them AND the six people behind them, who also had reservations. Clearly the iFly competition team’s practice took precedence. None of this was stated online. This could actually be unique to iFly Naperville as we have not been to iFly at other locations. But be forewarned, your activity may take much longer than stated on the website exclusively due to an iFly competition team practicing during your reserved time frame.
On a positive note, the instructors were all kind, considerate & helpful. Our group with various ages from ages 9 to 50 had an excellent experience.