Dear Matthew,
Thanks for your review.
We are sorry the tour guide did not lead the tour the way you were expecting. We apologize for any inconvenience caused.
Our guide has received many 5 stars reviews from other guests before. It is surprising it was not a 5 stars review in your case.
We carefully select our guides based on their experience, knowledge, and charisma. It is very important to us to make sure we are proving the best experience we can for our clients.
I will pass along your comments to our guide management to make sure this situation doesn't happen again.
If you have any additional comments you would like to address with me, please feel free to contact me at
[email protected] at any time.
Kind regards,
Jhonas.