Both our snowmobile guide and the owner were super nice and helpful. The whole experience was amazing and fun. My group and I had thought we were adequately bundled for the ride but they made sure we added some of their gear and am I glad we did. As for riding on the machines, our guide made sure we understood controls and kept us safe throughout the trip. Also, if getting nice pictures is your thing, our guide did ask us how often we wanted to stop for them and made sure we did. It was truly a fun experience and if we ever visit Fairbanks again we'd book with them!