Some of trips no longer ran and it wasnt clear where to get tickets from so room for improvement. We picked tickets up for statue cruise and was told to walk 5 mins to get on cruise. We ended up on free cruise to staten island so missed out on cruise which i was gutted about.
This pass is well worth the money and I would recommend it. Apart from the procedure for getting the tickets for the Statue of Liberty/Ellis Island tour. First you have to get a paper voucher, this was ok because we were near a pick up point. When you get to the area of the tour you have to get the actual ticket.The insructions on how to do this are unclear, we asked a number of people where to go, including security people but nobody knew. When eventually we found the person, she was sitting on a wall eating her lunch and we thought she was just some person eating her lunch, there was nothing to show that this was the place, no sign or booth or anything. We wasted a lot of time on this and meanwhile the queue for security to get on the boat had grown considerably. This procedure really needs to be improved. Everything else we did using this pass was great.
The pass was great, we picked it up very near our hotel and were able to see many sites around the city as easily as expected. Thank you.